1. Delivery of orders
The products purchased by the user shall be sent through the logistic operator hired by Leyendas con sabor, within the terms contracted for each operation. The name of the logistic operator and the expenses associated to each order shall be indicated in each order. The costs of an incorrect entry of shipping data in the order made by the User shall be borne by the User. Delivery of orders shall be made to the delivery address freely designated by the User in the order form. Leyendas con sabor shall not bear any responsibility in case delivery of the product does not take place as a result of inaccuracy of the data provided by the User to that effect, as well as in the event that this delivery cannot be made for reasons beyond the shipping company assigned, as absence of the recipient, for example.
2. Delivery Time
Deadline for deliveries will range from the issuing of the order, from daily delivery Monday to Friday in the city of Madrid, to 2 or 3 working days for mainland Spain, to 4 or 5 working days to the Balearic Islands and European area included in the service. These deadlines are average, and therefore, an estimate. They may, therefore, vary for logistical reasons or for reasons of force majeure.
In case of a delay in delivery, leyendasconsabor.com will inform its customers as soon as it has knowledge of it.
Each delivery is considered to be made from the moment in which the transport company makes the product available to the customer, which is materialized through the control system used by the transport company. In case of a delay in delivery of orders attributable to leyendasconsabor.com, the customer may cancel his/her order, in accordance with the procedure described in the paragraph “Returns”.
Delays in delivery shall not include cases in which the order has been made available to the customer by the transport company within the agreed time or could not be delivered for any cause attributable to the customer.
3. Shipping rates
Peninsular Spain and Peninsular Portugal
From Monday to Friday delivery from 24 to 48 in working days. Two delivery notices are made
Two delivery notices are made. It is delivered on Monday through Friday with the following strips: For orders placed between 8 am and 1 pm it is delivered between 4 pm and 7 pm. For orders placed between 1pm and 7pm it is delivered the next day between 9am and 12am
Price € 15. Monday to Friday work. Mallorca 48 h Ibiza, Menorca and Formentera 3/4 days
Geographic area comprising: France, United Kingdom, Italy, Belgium, Holland, Luxembourg, Germany.
Price € 20. From Monday to Friday. France 2/3 days. rest countries 3/4 days. 1 Delivery notice only
For other European countries not included in this relationship, consult through the web or phone
It is not delivered in any case in Ceuta, Melilla, Canary Islands, Madeira or Azores
4. Limitation of liability on delivery
Leyendas con sabor will be exempted from any kind of liability in case of any damage arising from a transport malfunction, especially for reasons such as strikes, roadblocks and, in general, any other sector-specific ones, resulting in delay, loss or theft of the goods. Also, in the event of a technical failure which, due to fortuitous or other possible causes, may prevent the normal operation of the service over the Internet.
Orders may be cancelled free of charge up to the moment the shipment is made effective. If the notice of cancellation is made once the package is already shipped, this one will be considered as a return.
If by any reason you are not satisfied with your order, you’ll have a period of 7 working days from the date of delivery of the order to return it (according to Article 44 of Law 7/1996 of 15 January of retail trade amended by Law 47/2002 of 19 December). Shipping costs shall be borne by the customer. In a replacement, you can choose from another product of the web or the note of a balance in your favor for the amount made, which may be exchanged for any of the products of leyendasconsabor.com within a period not exceeding 3 months from the notice of return. Leyendas con sabor must accept and authorize such return in writing.
Returns will only be accepted if they meet the following requirements:
Shipment must be made using the same original box. leyendasconsabor.com delivers your orders in boxes which are suitable for the transport and proper conservation of the products they’ll contain.
Therefore, the customer will be made responsible for any damage, loss or theft suffered by the products whenever their return is not carried out in their original boxes.
Returns in which the security seal on the container has been opened or the original label might have been altered shall not be accepted.
A copy of the delivery note must be included within the package, which shall also state the products returned and the reason for their return. (Including the corresponding authorization email for this return).
Excluded from this procedure will be those returns resulting from an error attributable to Leyendas con sabor or to poor conditions of the product. In such case, Leyendas con sabor undertakes to replace the defective product with another similar one, provided that the same is available. It will also be responsible for the return and shipping costs. In the event that a change cannot be made, this amount shall be refunded. In order to make a return effective, express authorization must be obtained through the e-mail address firstname.lastname@example.org.
Because manufacturers often change the format of their products, product photographs do not always have to correspond with the current delivery format. All of our products shall be made available, unless otherwise indicated. Given the artisan nature of these products, they will be limited in production. In the event that a product is not available after having made your purchase, leyendasconsabor.com reserves the right to replace it with another of similar characteristics, provided that the amount is equal to or higher than the same.
Leyendasconsabor.com is neither a manufacturer nor a representative of the products they offer for sale. Although we make an effort to provide a thorough description of the characteristics of each product, it is recommended to read carefully the label on the packaging, to avoid situations that might put the consumer at risk in relation to allergies, intolerances, expiry dates, etc...